Privacy Policy – iLens.sa
At iLens.sa, we are committed to protecting the privacy of our customers and website visitors. We handle personal data with full confidentiality in accordance with the Personal Data Protection Law (PDPL) applicable in the Kingdom of Saudi Arabia.
1. Information We Collect
We may collect the following information when you use our website, place an order, or contact us:
- Full name
- Mobile number
- Email address
- Shipping address
- Order details
- Technical information such as IP address and browser type
We do not store credit card or sensitive payment information.
2. How We Use Information
The collected information is used for the following purposes:
- Processing and fulfilling orders
- Communicating with customers regarding orders or inquiries
- Providing customer support and services
- Improving website performance and user experience
- Sending notifications or marketing offers with customer consent
- Complying with legal and regulatory requirements
3. Salla Platform
Our store operates on the Salla platform. Salla may process or access certain data required to operate the store, provide payment services, manage orders, and offer technical support, in accordance with Salla’s privacy policies and applicable laws in Saudi Arabia.
4. Communication via WhatsApp
By contacting us through WhatsApp, you agree to the use of your phone number and message content for:
- Responding to inquiries
- Order follow-up
- Customer service support
Chat records may be retained to improve service quality and will not be shared with unauthorized third parties unless required by law.
5. Sharing Information with Third Parties
We do not sell or rent personal data. Limited data may be shared only with:
- Shipping and delivery companies
- Electronic payment service providers
This is strictly for order fulfillment purposes.
6. Data Protection
We apply appropriate technical and organizational measures to protect personal data from unauthorized access, misuse, alteration, disclosure, or destruction.
7. Cookies
Our website uses cookies to enhance user experience and analyze site performance. You may control or disable cookies through your browser settings.
8. User Rights
You have the right to:
- Access your personal data
- Request correction or update of your data
- Request deletion of your data unless retention is required by law
9. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
10. Policy Updates
We reserve the right to update this Privacy Policy at any time. Updates will be published on this page, and continued use of the website constitutes acceptance of the changes.
11. Contact Us
For any questions regarding this Privacy Policy, please contact us at: